Utilities Customers,
Customers attempting to enroll or re-enroll in autopay may receive an error message. If this occurs, please try the troubleshooting tips below, or contact Customer Service at (719)322-2010; 101 N. Main Street, 80817.
* Please know that if you were enrolled in autopay, those did not transfer to the new portal (due to security regulations), and you are required to re-enroll if you wish to have autopay. This is an optional service and is not mandatory. Again, if you set up autopay for your utility account before 7/18/24, it will need to be set up again in the new customer portal.
* If you did enroll or re-enroll in automatic payments after 7/18/24, please check with your financial institution and confirm that your payment was withdrawn on your due date (if your due date is after 7/18/24). If you find your payment was not withdrawn as expected, please contact Customer Service.
Any additional updates will be made here. Thank you for your patience as we work to correct this problem; we apologize for the inconvenience to you, our valued customer.
You can access the customer payment portal by visiting our Utilities page, Pay a... page, or by clicking on the following link: Customer Payment Portal
Below are troubleshooting tips in setting up your account.
TROUBLESHOOTING
If you're experiencing registration issues, please try the following:
If you had a previous
username/password:
· Make
sure you are at billpay.fountainutilities.org
· Enter
your old username
· Click
forgot password
· Follow
the instructions in the email to reset your password
If you are signing up for web
portal access for the first time:
· You
cannot sign up until you receive your first bill
· When
entering the account number, do NOT enter leading zeroes
· Enter
the account name exactly as it appears on the bill
If you are paying via Quick
Pay:
· When
entering the account number, do NOT enter leading zeroes
If you are still experiencing
issues, please call 719-322-2010 and we will help troubleshoot with you.